Shavonne Dorsey Inc. will gladly accept all returns on full price merchandise, under the following conditions: All returns must be shipped within 7 business days from the date delivered and include the original invoice with receipt. Returns will not include the cost of shipping to send back to Shavonne Dorsey Inc. Returns received after 7 days will be sent back to the original customer. We can only accept returns on items with their original tags, which have not been worn, washed, or altered in any way. Unfortunately we cannot accept returns on any sale items. If an item returned does not meet the above requirements, we reserve the right to refuse the merchandise. All returns will be credited to the original form of payment within 7-14 business days upon receiving your return.
Shavonne Dorsey Inc. does not accept exchanges at this time. If you wish to exchange an item for a different color or size, please return it by following the above instructions. The new item will need to be purchased as a separate transaction.
We recommend shipping returned merchandise by UPS or FedEx. Shavonne Dorsey Inc. will not be responsible for reimbursement in the event that any return package is lost, stolen or mishandled.
Please ship all returns to the below address:
P.O. Box 101273
Chicago, IL 60610-1273
Please allow 10-14 business days for us to receive and process your return or exchange.
Shavonne Dorsey is completely committed to protecting the privacy of our site visitors and customers. Therefore we will not disclose information about our customers to third parties except where it is part of providing a service to you.
Your Consent is important to us too. Therefore we will never sell your name, address, e-mail address, credit card information or any other What information do we collect?
We collect information from you when you place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.shavonnedorsey.com
This policy was last modified on 9/12/2012
P.O. Box 101273
Chicago, IL 60610-1273
This policy is powered by Trust Guard, your PCI compliance authority.
CHANGES OR CANCELLATIONS
If you wish to cancel or modify your order please send an email as soon as possible to ClientServices@shavonnedorsey.com. Or call 312-636-6137 or 312-834-7774.
We will do our best to accommodate your changes.